New update

Rebecca Youd's Avatar

Rebecca Youd

01 Dec, 2013 10:56 AM

Hi there,
the new update broke the app, could you get someone onto that.
Thanks
:)

  1. Support Staff 1 Posted by Dan Charleswort... on 01 Dec, 2013 10:33 PM

    Dan Charlesworth's Avatar

    Hi Rebecca

    Our developers are investigating the issue.

    May I ask;
    what model of iPhone or iPad are you using?
    which version of iOS is it running? (see the 'Version' field in Settings -> General -> About)

    Regards
    Dan

  2. Support Staff 2 Posted by Dan Charleswort... on 01 Dec, 2013 11:07 PM

    Dan Charlesworth's Avatar

    Just a quick note, Rebecca:

    The issue only affects updated installations of the app. If you delete the app from your device and reinstall it from scratch it won't crash (and there's no user data to be lost).

    You can reinstall apps that you've deleted from the App Store app in Updates -> Purchased -> Not on this iPhone.

  3. 3 Posted by Rebecca Youd on 02 Dec, 2013 06:05 AM

    Rebecca Youd's Avatar

    iPhone 4, iOS 7.0.4

    Cheers,
    Bec

  4. Support Staff 4 Posted by Dan Charleswort... on 06 Dec, 2013 03:30 AM

    Dan Charlesworth's Avatar

    Hi Rebecca

    Update 1.0.5 has now been released which resolves this issue.

  5. Dan Charlesworth closed this discussion on 15 Apr, 2014 11:45 PM.

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