News not showing in app

Mark 's Avatar

Mark

02 Jul, 2018 08:48 AM

Hi I have a samsung galaxy S9+ also a samsung tablet, I am finding that every time I go into the app and go into news I get an Error saying no internet detected, this has only started since your web site changed. I have used mobile data and wifi with no luck. What do you sugest. Cheers

  1. Support Staff 1 Posted by Dan Charleswort... on 03 Jul, 2018 12:17 AM

    Dan Charlesworth's Avatar

    Hi Mark,

    Thanks for reaching out. It looks like there's a problem with RSS feed on the new website right now which is causing this.

    We're looking into it now. I'll keep you posted.

    Best,
    Dan

  2. Support Staff 2 Posted by Dan Charleswort... on 04 Jul, 2018 05:31 AM

    Dan Charlesworth's Avatar

    Hi Mark,

    We've resolved the RSS problem I mentioned yesterday. Does your Infish app load news successfully again, now?

    Best,
    Dan

  3. 3 Posted by Mark Rockliff on 04 Jul, 2018 05:53 AM

    Mark Rockliff's Avatar

    No Still same error

    Sent from my Mark's Samsung Galaxy S8 on the Telstra Mobile Network
    -------- Original message --------From: Dan Charlesworth <[email blocked]> Date: 4/7/18 3:31 pm (GMT+10:00) To: [email blocked] Subject: Re: News not showing in app [Problems #37]

  4. Support Staff 4 Posted by Dan Charleswort... on 06 Jul, 2018 03:29 AM

    Dan Charlesworth's Avatar

    Thanks for your help with this Mark. I think we've finally got it sorted as
    of a few minutes ago.

    Can you give it a try now please?

    Best,
    Dan

  5. 5 Posted by Mark Rockliff on 06 Jul, 2018 04:07 AM

    Mark Rockliff's Avatar

    Wonderful Dan. Such a great app, keep it going and keep up the great work

    Sent from my Mark's Samsung Galaxy S8 on the Telstra Mobile Network
    -------- Original message --------From: Dan Charlesworth <[email blocked]> Date: 6/7/18 1:29 pm (GMT+10:00) To: [email blocked] Subject: Re: News not showing in app [Problems #37]

  6. Dan Charlesworth closed this discussion on 06 Jul, 2018 04:18 AM.

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